jutbuz Privacy Policy

jutbuz is a trusted online gaming platform for players in Bangladesh. We take the privacy of our users' personal information very seriously. This privacy policy explains how jutbuz collects your personal information, the purposes for which it is used, who it may be shared with, and the steps we take to protect your data.

By registering on jutbuz or using our services, you are agreeing to this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform. We may update this policy from time to time, and we will notify you appropriately whenever changes are made.

We collect various types of information to provide services on the jutbuz platform. This information falls into two categories — information you provide directly and information collected automatically.

A. Information You Provide Directly

• Full name and date of birth (for age verification)
• Mobile number and email address
• Bangladeshi National Identity Card (NID) or passport details (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay, bank account)
• Your chosen username and password
• Messages or information you provide when contacting us

B. Information Collected Automatically

• IP address and device identification information
• Browser type, operating system, and device type
• Logs of your activity on the platform (login times, game history, transaction records)
• Information collected through cookies and similar tracking technologies
• General location information (country and region)

jutbuz uses your information for the following legitimate purposes:

A. Account Management and Identity Verification

Your information is needed to create, manage, and secure your account. We confirm that every user is at least 21 years old and that the information provided is accurate. This verification process is essential to prevent fake accounts or fraudulent activity on jutbuz.

B. Processing Financial Transactions

Your payment information is used to safely complete your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Records of every transaction are securely stored in our system.

C. Improving Service Quality

By analysing how you use the platform, we improve our games, promotions, and overall service quality. This makes the jutbuz experience more convenient and enjoyable.

D. Customer Support

When you contact us via live chat or email, your information is needed to resolve issues quickly and effectively.

E. Ensuring Responsible Gaming

Following responsible gaming principles, we monitor user gaming behaviour and provide support where needed. This is essential for your safety.

F. Meeting Legal Obligations

To comply with Anti-Money Laundering (AML) regulations and other applicable laws, we may be required to retain certain information and provide it to the relevant authorities.

jutbuz never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

A. Service Provider Partners

We use trusted third-party services for payment processing, technical infrastructure, fraud prevention, and customer support. These partners receive only the information necessary for their designated services and are obliged to comply with our privacy standards.

B. Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt may receive limited technical information to operate their games. This information is used to ensure the gaming experience.

C. Legal Authorities

We may be required to provide information in response to court orders, lawful requests from law enforcement agencies, or other legal requirements. In such cases, we provide only the information that is necessary.

D. Corporate Changes

If for any reason there is a change in the ownership or corporate structure of jutbuz, user information may be transferred to the new managing entity, with a commitment to maintain the terms of this privacy policy.

The jutbuz platform uses cookies and similar technologies that enhance your browsing experience.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. jutbuz uses cookies for the following purposes:

• Remembering your login status and managing sessions
• Saving your preferences and settings
• Analysing and improving platform performance
• Detecting fraudulent activity

You can control cookies from your browser settings. However, disabling cookies may limit some features of the platform.

jutbuz has adopted industry-standard technical and procedural measures to protect your information. Our platform uses SSL (Secure Socket Layer) encryption, which keeps your data transmission completely secure.

Technical Security

• All data transfers secured through SSL/TLS encryption
• Encryption of stored data
• Firewall and intrusion detection systems
• Regular security audits conducted
• Two-Factor Authentication available

Administrative Security

• Only authorised staff can access information on a need-to-know basis
• Privacy training is mandatory for all staff
• Regular access log reviews

While we are committed to ensuring the highest level of security, no method of data transmission over the internet is 100% secure. We therefore always recommend that you use a strong password and keep your account details confidential.

jutbuz retains your personal information only for as long as necessary. The retention policy for various types of information is set out below:

• Active account data: for the entire duration the account remains active
• Transaction records: for at least five years from the date of the financial transaction (as required by law)
• Identity verification documents: for the legally required period even after account closure
• Customer service communication logs: for an appropriate period after the issue is resolved

When an account is closed or becomes inactive, we securely delete or anonymise your information as soon as possible after fulfilling applicable legal obligations.

As a jutbuz user, you have the following rights over your own information:

A. Right to Access Information

You can find out at any time what information we hold about you. Contact us to receive a copy of this information.

B. Right to Correct Information

If there is any inaccurate or incomplete information in your account, you may request that it be corrected.

C. Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, it may not be possible to delete information that is retained due to legal obligations.

D. Right to Object to Processing

You may object to marketing communications or non-essential processing. We will respect your preferences.

E. Right to Data Portability

You may request a copy of your information in a specific format.

To exercise these rights, contact our support team via live chat or email. We will process your request in a timely manner.

jutbuz strictly does not apply to persons under the age of 21. We do not intentionally collect any personal information from minors. Age verification at registration is a mandatory step. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe that a minor is using jutbuz, please contact us immediately.

jutbuz's servers and some service provider partners may be located outside Bangladesh. Your information may therefore be processed in various countries. We ensure that for international transfers, appropriate contractual arrangements guarantee the necessary protections and that the standards of this privacy policy are maintained.

jutbuz reserves the right to update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• Displaying a clear notice on the platform
• Sending a notification to your registered email
• Changing the "Last Updated" date on this page

Continued use of the platform after changes are made will be considered as your agreement to the updated policy. We therefore recommend that you review this page regularly.

For any questions or concerns about this privacy policy, or to request to exercise your rights, contact jutbuz through the following:

We will endeavour to process your request within a reasonable time. If you feel we have not adequately resolved your complaint, you have the right to file a complaint with the relevant data protection authority.